At Nielsap, we prioritize quick processing of all orders to ensure timely delivery. If you need to modify or cancel your order, please contact us within 24 hours of placing your purchase.
How to Modify or Cancel Your Order
- Visit the Contact Us page on our website.
- Email us at support@nielsap.com
After the 24-hour window, your order may have already entered production or been prepared for shipment, and we may no longer be able to process any changes or cancellations.
Address Accuracy
Please double-check that your shipping address is correct and complete before finalizing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout. If an order is returned to us due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment, and any additional shipping fees will be the responsibility of the customer.
Contact Us
If you have any questions or need further assistance, please feel free to contact us.
Email: support@nielsap.com
Address: 3121 Diablo Avenue, Hayward, CA 94545, United States
Phone: +1 (310) 213-9311
Support Hours: Monday to Friday, 10:00 AM to 8:00 PM (EST)